I send loads of parcels a week but needed to use Parcel2go for a 'light and large parcel. The item initially got lost, which was only confirmed one month after I sent it. They then said they had found it but it was damaged. Upshot is they ended up,6 weeks after the parcel was sent, sending me a claim form. Filled in claim form, was then told it had been passed to a supervisor, and would be sorted in 48 hours. 2 weeks later and all I get is 'sorry please bear with us' it's now nearly 10 weeks since I sent the parcel and nothing. No customer service phone line so just frustrating chat page. AVOID THIS COMPANY