They lost my parcel and It took 2 months until it was officially declared lost. During those 2 months I had to chase them on regular basics in order to check for any update, they never contacted me, and the information I got was not accurate most of the times: It depended on who I talked to I got an advise or another. After 2 months, It was agreed I would receive certain amount of money as compensation and they did eventually refunded me less money... After contacting them, they said I was said a wrong amount and they were not give me the amount we initially agreed, even though it was confirmed in my profile.. I strongly recommend not to send your parcels with them. The service is not professional, the advice they provide is contradictory most of the times and they do not keep their word (even in writing).