I would not even give this website one star if I could have written this review without it. The service I have received from them has been terrible and very stressful. I booked a bookcase to be delivered via Parcel2go via Parcelforce and my parcel inspite of how big it was went missing for over three weeks with no tracking what so ever. My customer was furious. Parcel2go was no help at all and I had to keep starting live chats with them to find out what was happening almost daily. Then while going through a claim for my lost bookcase they decided it was tracking! My bookcase was delivered completely smashed to bits with legs missing. Parcel2go are only trying to refund the cost of my bookcase and not delivery charges or any compensation for all the stress. They have been rude and hard to speak to. DO NOT USE THIS COMPANY TO SEND LARGE ITEMS. Even when you take out additional protection it makes not difference. Avoid them and go straight to the main distributers instead.