I used this company to deliver 3 parcels. One item in one parcel was damaged in transit. Despite the fact that I had taken out insurance, my claim for compensation was rejected. Initially because the insurance policy does not cover 'mirrors'. The item that was damaged was not a mirror, it was a bathroom cabinet! When this was pointed out to the company they re-opened my claim. They then, again, rejected my claim. This time because the item damaged was a 'basin'. The item damaged was a cabinet!! I have supplied this company with photographs of the damage, proof of purchase of the cabinet, a description of the packaging, emails from the recipient of the parcel confirming the damage. The company has been obstructive throughout and determined to find a reason not to honour it's obligations under the insurance policy. I will be reporting the company to trading standards as well as the legal ombudsman.