I used to think these company is anything to right home about but clearly cowboy!!. Have used them to send several parcels in the past without issues, but recently started receiving emails for extra payment due to undeclared dimensions or weight. I didn’t suspect the first time cos I wasn’t checking dimensions accurately. But began doing so. Again another email asking for extra payment for similar reason. Are they barking mad!!!! I am very sure of my sizes and have same item waiting to go. Very disappointed. I wanted to trash it with them but alas, there is no way to contact them. Very sad. Won’t be using them again. You have lost a genuine customer.