If you run into problems with couriers, even if it's Parcel2Go's fault, then good luck. They'll just dismiss you as fast as you can say whoops! I sent a parcel which wasn't delivered because they gave an incomplete address to the courier. I had to pay more for the parcel to be returned back to the UK then I had payed for it to be sent and they refuse to refund me because they keep saying it was my fault. I have a picture of the address they provided to the courier on the box of the parcel and it's NOT the address I entered on their website. I spent the last 3 months chatting on their useless chat!... Don't trust them, just go to the courier you want directly.