Oh how I regret not reading the reviews prior to using this company. Avoid at lost cost. They've lost my parcel, not the biggest parcel but still about 40cmx30x20 and 3kg. Once I have made them aware I don't think they have even bothered to look for it. The claims team is just a bunch of robots, I have been trying to discuss my claim further for the past 2 weeks and honestly I doubt there are actual human beings working for this company. All responses feel very automated (that's if you're lucky enough to get one). I know that I'm not getting any money back even for the postage cost. Never again.