What a waste of time. After not collecting parcel and claiming they had tried (lies), I then had to resort getting it sent ASAP. They suggested doing a drop off. I explained I no longer had a printer due to moving as it was packed. ‘No problem’ I’m told ‘the drop off shops can do this for you’. 2 hours and 2 drop off shops later, this is NOT the case. Neither shop offered this and said they had never heard of that service. I spoke to customer service. ‘Show them the label in the email, they can work from the barcode in the email’. Again, this is not true. A day wasted, a parcel that can no longer be sent due to time restrictions, and 7 days to wait for a (supposed) refund. Avoid at all costs. Time and money wasters.