I have used this service on just a few occasions . You will never receive any sort of support from them so do not expect it, regardless of the error and whos fault it is. No phone number exists neither does any sort of live chat. second time I used them they have lost part of the leaf blower making the other half pretty useless but they insisted I was only entitled to half of the costs! Todays issue is I received an email demanding a payment of £4 plus as "additional charge" to deliver my item. When I booked the parcel the measurements entered were correct and the weight on my home scale showed 5Kg . They claim my parcel was 6.78kg. I went to book ANOTHER parcel with the same dimensions with 7kg weight and the charge was the same as what I paid (around £21 plus which included extra cover to cover the cost of the printer) which means that I paid the correct amount of money yet I am being charged an extra £4 plus ONTOP of the £21 I already paid! so even if my scales weighed it wrong, the same parcel would have still cost the same money with 0.25kg over! do not have anything to do with this company as I feel this kind of attitude are ways of crooks! why in any case wait for 4 days to inform me about the discrepancy? after all the parcel should have been delivered within two days!...not only I was threatened not to deliver the parcel unless excess is paid but parcel has not been delivered in time. I will not be doing any more sending with this joker!..I would have preferred them to have informed me the very first day when they picked the parcel up that my parcel was over the stated weight and not hold me to ransom after 4 days before the delivery day especially if it is a bank holiday time!..obviously they got my money but it does not matter a bit to them when the parcel is delivered, if it ever gets delivered...The law says p2go or anybody must give the customer the preference of the choice if so they wish to carry on with the service if there is a problem!