I sent a parcel via Parcel2Go.com using the express DPD 3 day international delivery, I paid extra for guaranteed delivery and insurance. (I have since had it confirmed in writing from DPD that they do not offer a 3 day guaranteed service internationally) After 5 days of fighting with online chat agents who all said the same thing (copy and paste replies) they were unable to track the parcel and requested it to be returned to sender as it contained prohibited good and didn't leave the country. The parcel at this stage was already in Thailand - 3 more days of chasing and the story changed, it's being returned to the sender. Upon asking who asked said it contained prohibited items and was to be returned to me, the online agents passed me to 4 people who couldn't tell me. By day 8 I called DPD who admitted they passed it onto a Slough-based company called Amarex 7 days ago and hadn't seen it since - they were unable to track it as well. I received an email from DPD on day 9 of my 3 day guaranteed service and was informed that the parcel was being held at a local depot in phuket and required a duty payment before being released (The Thai government still see gifts as imported goods and require a duty) I paid the tax and my friend collected the parcel. Parcel2Go are a complete disgrace, they take no ownership of the situation, they provide no phone numbers to call, no parcel tracking and have no relationships with soutiers they use. I can only give them 1 star but really they should be in the minus. DO NOT USE THIS COMPANY - EVER!