Horrible experience, lack of information and waste of time. My parcels were never collected, which I understand can happen. A little bit annoying the lack of information and clarity and the waste of time as I had to take a day off from work for nothing. To make matters worse, I was ready to switch to drop off service and drop the parcel myself and when I finally managed to speak with their LiveChat (Rabia) to get instructions he says it was not possible to due to the size of my parcel which was unknown for him. Cancelled the order and will get my money back in 5-7 days, why? I have used this service a few times before with poor results and definitely, this is the last time ever and will not recommend