absolutely rubbish service! avoid avoid avoid!! use the site to get quotes, then go direct to the courier. DO NOT USE PARCEL2GO! if any issues they will not help, nor able to even find out anything and will just tell you nothing is guaranteed. have wasted my time on two occasions waiting around for someone to collect, when contacted customer service via live chat, they were not able to give an explanation why collection has failed on two occasions. Were not able to even find out what happened. Instead they just told me nothing is guaranteed, collection, delivery, being updated why not, nothing. Just have to sit there any pray the courier turns up and doesn't waste your entire day. Ended up requesting a refund (which takes 5-7 working days, yet to receive at time of writing). I will never use parcel2go again as their customer service is not good when things don't go as they are supposed to, which is key to their creditability as a service provider. Wouldn't recommend you take a risk with them as I imagine that if your item is lost/damaged etc they will probably be completely unhelpful!!