If I could give no stars I would have. Package collected without a hitch; paid for guaranteed delivery of between 1-3 days. Parcel arrived after 7 days. Tracking facility always 'down', no one to call or speak to, other than a robot at the end of a long queue on a web chat line. They tried to tell me my parcel was delayed because you are not allowed to send documents abroad!! An absolute joke. No apology for delayed parcel; had to queue for 45 mins on web chat to obtain refund, for which I have to wait 5-7 days. Appalling service. Likely cheap because you can't speak to anyone to find your parcel. Spend more and use a delivery service with a human being at the end of a telephone.