Absolutely disgraceful service! I used Hermes via 'Parcel to Go' website. Absolute nightmare!!I NEITHER COMPANY ACCEPT ANY LIABILITY. I dropped my parcel off at my local shop. It was collected by the driver. The tracking logged that it was delivered/accepted at Hermes Hub. Then a days later the tracking stated ' parcel withheld due to damage'. After endless chat conversations online, I was then told that the parcel had disappeared! It was never found and I lost a £70 mobile phone (plus the postal costs I paid). I received Zero refund because I didn't pay the extra insurance. Problem with posting parcels online is that you have to state the contents of the parcel. So obviously.... if Hermes have employed dodgy staff and they know that the parcel is a phone they are more likely to steal it. Not only that they know you haven't paid the extra insurance as well so Hermes isn't going to investigate who the culprit is because they've lost nothing. These parcel companies are taking advantage of customers. E.g why should customers cough up extra insurance money to compensate for negligence and theft caused by parcel employees?? It's all an absolute rip off. Please supply a refund. Then I will update or remove this negative feedback. ref: 9480086286516485