First at all, the lost my parcel, not once but twice. They gave up looking for it, even thought they found it once (so they had a slightly idea where to search). They preferred to refund me £21, which was the cost of the service, nothing compare which what I'll have to pay for what I had sent. They won't pay me more as I had prohibited items in my parcel (couple of boxes). When I asked if that was the reason why my parcel went missing, they said no, it was due the high volume of parcels, hence their fault, not mine. However, they are blaming me for their mistake. Review. I will not buy this services again. Better put my money in a trustful company where I know I'll get my parcel.