"DO NOT, UNDER ANY CIRCUMSTANCES, USE PARCEL2GO AS YOUR COURIER SERVICE. DEPSITE PAYING FOR AN ITEM, I OWN ,TO BE SENT TO MY DAD'S ADDRESS AND ENSURING THE EXTRA IS PAID FOR INSURANCE, PARCEL2GO ARE REFUSING TO REFUND THE COST OF COURIER PLUS REIMBURSE ME FOR THE ITEM AFTER THEY LOST IT. THE COURIER PICKED IT UP FROM MY HOUSE AND THEN IT DISAPPEARED. PARCEL2GO ARE NOW ASKING FOR PROOF OF PURCHASE WHICH I HAVE PROVIDED BUT SHOULDNT HAVE TO. THEY ARE REFUSING TO PAY BECAUSE I DO NOT HAVE A COPY OF THE MOENY LEAVING MY ACCOUNT FOR THE ITEM. I HAVE AN ORDER FORM AND THE COMPANY'S STAMPED RECEIPT. I PAID CASH. IT IS NONE OF THEIR BUSINESS HOW I PAID FOR SOMETHING. THE PROOF OF OWNERSHIP IS THE FACT THE COURIER CAME TO MY HOUSE COLLECTED IT TO SEND TO MY DADS. THEY DO NOT LEGALLY NEED TO HAVE THE EXHANGE OF MONEY FOR SOMETHING I COULD HAVE BOUGHT YEARS AGO! I AM NOT A SMALL BUSINESS SENDING OUT ORDERS AND NO WHERE ON THEIR WEBSITE DOES IT SAY FOR COMMERICAL USE ONLY. ABSOLUTE THEIVES AND CRIMINALS. ALL I AM ASKING FOR IS THE COST OF COURIER AND THE ITEM TO BE REIMBURSED AS THEY HAVE STOLEN IT. THIS IS THEFT ON 2 COUNTS. STEALING MY MONEY FOR A SERVICE THEY DID NOT DELIVER AND STEALING MY ITEM. THEY ARE REFUSING TO PAY OUT SO I HAVE NOW BEEN LEGALLY ADVISED TO TAKE THEM TO COURT VIA A NO WIN NO FEE BASIS AS THEY ARE BREAKING THE LAW. I WILL NOW BE CLAIMING MORE THAN THE FEW HUNDRED POUND THAT THEY OWE ME. I WILL BE CLAIMING FOR ALL LEGAL COSTS, FULL REIMBURSEMENT FOR THE COURIE AND ITEM AND DAMAGES AND COMPENSATION FOR THE WAY THIS HAS BEEN HANDLED AND THE STRESS IT HAS CAUSED. THEY REFUSE YOUR CLAIM HOPING YOU WILL GO AWAY AND THEY WIN BUT NOT THIS TIME! IF YOU HAVE HAD THE SAME EXPERIENCE I ENCOURAGE YOU TO TAKE LEGAL ACTION. HOPEFULLY SOON THEY WILL NOT BE ABLE TO TRADE. EVERYTHING THEY ARE DOING IS AGAINST TRADING STANDARDS AND CUSOMTER RIGHTS. I REPEAT DO NO USE UNDER ANY CIRCUMSTANCES