I booked a parcel to be sent to India via parcel2go and they used DPD as the courier. The parcel is now held at customs because it needs a VAT number adding and every day for the last 4 days I have spoken on the chat and they have forwarded the information to DPD. However DPD are taking absolutely no notice at all of the emails and it just sits there doing nothing. DPD will not deal with me, so I would never use a comparison company again to book my parcels as sadly they can't help when things go wrong, (and you can't do it because you went via them.) Its totally frustrating, not Parcel2go's fault its just that the courier companies don't co-operate with them