If I could give NO stars I would, because they dont deserve any stars. My parcel collected from my local pick up point with printed label put on by the shop and 2 small return labels. It reached Stoke on Trent. Then by magic it disappeared into thin air!!!!. After parcel to go were contacted, by Resolver, they suddenly decided it had been found at s.o.t and would be returned within 14 days.. Oh then by magic again, they message to say that was a mistake, it had not been found. It was lost, well they call it "lost".. I then get a message, to say, quote " They are pleased to offer a refund" . What a company, how can something dissapear, from the collection point to arriving in the s.o.t depot.. there is something sadly going wrong somewhere.!!!!!