Please be aware and do not use this company. They have lost my parcel. A box of 25 kilos lost, vanished. I am sure that there is a system where parcels are getting stolen and sold. The most incredible thing is that there is a tacking system where you can follow the movements of your parcel. On the tracking system they have access to , it is clear that the parcel was collected but never delivered. They even send you the email to tell you that the parcel has been lost but then to receive the refund of the value of the parcel they are requesting a 1. Proof of Collection and 2. Proof on Non Delivery. What a joke, if you are the one are declaring my package lost, which proof do you need? Also, I send my personal items as I was relocating and they asking proof and receipts? How can I have a receipt of a bedsheets I bought in Jonh Lewis 2 years ago, or towels I bought last year or sandals and shoes I bought 1 year ago. Please find another solution but do not send your parcel. They will LOOSE it.