i put a claim in for a dog toy sent to a buyer it which was damaged beyound repair. Let me state it was in a pdded envelope in a plastic sealable wallet so the only damge that could be done is from Hermes. My parcel claim was rejected yet again and yet its a dog toy not anything on a prohibbited list also paid for protection what is the use of having this. I am now using a different broker and a differnt courier. You always find a an excuse not to pay out. I put a calim in for a surcharge and for a parcel weghing 500g i put 0.6kg to make sure ys i have digital scales to prove this Hermes state the parcel was 1.2kg now how can it double with oinly one item. i have had this problem before 1kg bag that they said weighed 3kg I had to wait a long time to get the money returned. IF I WAS YOU USE A DIFFERENT COMPANY AND DO NOT USE HERMES