AVOID THIS COMPANY. Dreadful experience for what shoudl have been a simple delivery to a major city in Canada. It never arrived and all the online chat "customer service" people could tell me was that they were investigating it with the local courier. There is no email address or phone number to call in - just a terrible chat service. When I asked for it to be escalated, but I can assure you it wasn't, as I never got an apology, a refund or anything! They had my email address wrong in their system and advised me they couldn't update it either. What type of company cant update your email details? It took 2 months of me contacting via chat (again - they have no other way to deal with them) - no updates, no response and then they just randomly delivered it back to my home address without any explanation. Oh, and they sent it in a new box with another clients information plastered all over it.