Not impressed at all. Not impressed at all. Sent a parcel to The US, it did not arrive. Contacted Parcel2Go who informed me that it had been delivered and signed for at a random address on the opposite side of the country! Investigation miraculously finds my parcel again a few days later and informs me it is being returned to sender; I'm asked to contact them if it does not arrive within 6 weeks. My parcel did not arrive, so I contact them again and they start another investigation; I'm told that they will contact me via E-mail in 24-48 hours. 5 days later I contact them as I have not heard anything; they start another investigation and do get back to me literally within 15 minutes to say that my parcel has been destroyed as it was not insured. I contact them again to say not only was it insured but I had purchased extra insurance because of the value of the contents. I am then informed that insurance is invalidated because the contents are a no compensation item. Insurance is added by default and when attempting earlier to day to send something without insurance I noted that there are numerous attempts to get you to purchase and dire warnings at the consequences if you choose not to. The list of no compensation items is extensive and in some cases wide open to interpretation. I am still waiting a refund on the actual shipping cost and not holding my breath! So check before you book folks; here is the list! Ceramics / Porcelain / China / Stone - Items Made Or Consisting Of Porcelain Or Similar Including Tiles, Sinks, Basins, Toilets, Baths, Concrete, Crockery, Granite, Marble, Vase, Pottery, Plates Etc. Delicate Items Documents (Where Not Prohibited) Fishing Rods Fragile Items (all) Glass Items Of Any Type - Including Glassware, Crystal, Bulbs, Screens, Fiberglass, Fish Tanks, Mirror, Spectacles, Window, Perspex Etc. Hamper Lenses Lights, Lighting, Lamps, Lampshades, Chandeliers Etc. Models (Including Planes, cars, gliders.) Packaging - Including The Box, Media Packaging, Suitcases/Flight Cases Used As Packaging Etc Pewter Figures Precious Metals And Stones - Including Gold, Silver, Platinum, Palladium, Gems, Gemstones, Diamond, Ruby, Emerald, Amber, Pearl Etc. (Including In Jewellery Form) Shower Screen SIM Cards (Where Not Prohibited) Small Vehicle Parts Including Headlights, Taillights, Gearboxes, Motorcycle Parts Etc. Stoneware, Statues, Statuettes, Marble Torches Vermiculite Board Watch