What an absolute joke of a company. Scammers! No proof! What an absolute joke of a company. Scammers! A completely unjustified extra charge applied to my account. I have been falsely accused of "Handling Charge Not In Cardboard" I followed instructions and place item in cardboard then wrapped it. I asked for proof of this accusation but none given, I thought in this country (UK) it was innocent until proven guiltily. No photographic proof! No telephone number too speak with and educated individual but instead an on line chat where you aren't given their undivided attention, they take ages between each question ask! Where do I post my hard copy of my proof that I did follow instructions. It states "Handling Charge Not In Cardboard". Does not state must be placed in a cardboard box! Avoid at all costs! Thank you for your reply! Another A1 example of not listening. I 100% know why; as your agent via the on line chat stated “Handling Charge Not In Cardboard”. So why send me a link. I wrapped the item in cardboard but not placed in a cardboard box. If you stated place in a cardboard box then I would have. Please sort your instructions out! As many more genuine honest people will be caught out and you will happily apply extra charges! Why not take the time to contact your customers and listen, you might learn a thing or too! Why have you also increased the additional charge? You are well aware there is an issue! I have asked where to post my hard copy of my proof but again don’t get a suitable answer. Not so well done! Gets even better. This morning they have sent me and email reminder of the false surcharge. Again no answer as to where do I post my hard copy of the proof I have. There seems to be no care or customer service just a money grabbing service. Real shame! I have emailed them as well. Really poor effort.