Returning here to vent further frustration at a claim submitted around 8th October following my delivery being badly damaged by UPS on route to my customer. Since then Parcel2go, its claims team and its robots have been in inconsistent conversation with me to resolve this claim, probably getting towards 100 emails, not having the same person twice, contradicting each other. Then I thought a breakthrough when they offered choice of get quote for repair, send back to them for repair (not relevant for a specialist item) or return to them for salvage, but no, after getting a quote for repair they seem to have decided that was more than they wanted to pay and back peddled offering me a pathetic amount to settle. I paid extra to insure the item for delivery, but that seems totally irrelevant to them. I really wish I had gone direct to the courier - if I had gone direct to the courier in the first place I would not have had to deal with these intermediate muppets and their team of robots!! I wonder if it is because I complained about them at the beginning here on trust pilot that they are punishing me more for telling the world of how bad they are?!!