I have used Parcel2go a few times and for the most they have been OK However I sent a Sewing machine a couple of weeks ago and it arrived damaged when I tried to claim I was told that I could not be compensated because I had not taken out any insurance. Not happy! So the next one I sent a few days ago I took out Their Insurance. This one also arrived damaged so of course I made a claim. My claim was rejected because it was a sewing machine and these are only covered for loss not damage. Obviously because the previous parcel arrived damaged they told me I should have Insured it knowing fully well that they do not pay out for damage. What happened to "DUTY OF CARE" Maybe I should have looked at these reviews before I contracted them to do anything for me. Never again! Perhaps they will black list me.