When there are no issues it works fine. But if you send a lot of parcels it will only be a matter of time before there is an issue. For example, a parcel gets lost or broken. Whenever that happens they are useless. They try to weasel out of honouring the insurance you bought. But recently I've encountered a new issue. One of their couriers, Hermes, has started randomly claiming that your parcels exceed the permitted size. P2G then charges you an extra fee and a fine. The claims are bizarre - claiming small parcels no longer than 20cm are 58cm long. Of course they provide no evidence of this - just take your money from your pre-pay account. Even if you provide evidence proving that the claim is ridiculous you can expect no reply to your evidence without a lot of chasing. When you finally do get a reply they expect that you have taken photographs of every package you send to prove - they won't accept general evidence of the size of the particular item you sent. After about 5 years and having spent £thousands with P2G, I've finally had enough and am moving elsewhere. The convenience of when things go well is not worth the stress of their awful customer service and lack of help when things go wrong.