Parcel2Go lost a parcel which we had paid to protect. They asked us to file a claim which we did. Then we were asked for proofs of collection, non-delivery and value. They had the first two on their own online system which showed that the parcel had been collected from us and then lost midway, but for some reason we had to provide them evidence. Whatever proof of value we provided did not fit their criteria. Due to the nature of our business they were the only proofs we could provide. After loosing the months-long battle over the issues of proof of value, they agreed to refund the cost of delivery, but said they could not compensate for the loss of the content because they considered the content to be of "prohibited" category. The content of the parcel was letterheads that we had printed for one of our customers. How can letterheads be prohibited? Given the fact that this company has been rated 1.7 out of 1,267 reviews shows that there is something fundamentally wrong and they should not be trusted.