Everything ... Parcel was meant to be delivered before 26th Nov and it is now sitting within customs in SA(just recently arrived there) Initially I received and email saying it had been delivered weeks ago and I thought yes brilliant service. It hadn't as it had never left the UK. Tracked the parcel and they found it. Then re-delivery was tried again... this has taken weeks to get to this stage and the A5 envelope that I sent is now with a SA Customs still no sign of delivery. I have demanded a refund of all costs which I will not receive until mt envelope is delivered??? To say I am not happy is an understatement, this parcel has to be at destination before 27th Dec.... I thought I had plenty time but with this shambles of a company I have little doubt they will ever get it..:( There should be some compensation for customers as I was told by the Customer service Chat that you get what you pay for - we are a budget company!!! Take from that what you will..:( very disappointing and will never use again.