Ordered three items through an online shop which were due to be delivered a week ago. We had no contact regarding delivery updates until we checked and saw delivery had not been possible but no reasons and no contact from anyone to ask for further information. Only upon checking our order again did we realise we have put the wrong post-code (hands up this was our error), Spoke to someone on the live chat to ask for parcel address to be updated and delivery re-attempted. After around 45 minutes and them telling us they couldn't find our parcel number (we had a tracking number from their website!) they eventually decided they could find it and promised the address had been updated and the parcel would be re-delivered. Almost a week later and a 2nd chat, the address had not been updated at all so we had been lied to (probably to end the chat ASAP). The second person on the live chat tried the same excuse that they could not find the reference, so I sent the previous transcript and suddenly they could find it..... Crux of it all is we still have no idea when parcel will be delivered! The worst thing is we didn't even choose to use this company, it is just the parcel company that the company we ordered from use. We won't be ordering from the same site again again and certainly won't be using Parcels2Go as a courier if we ever need to send anything personally. Avoid.