stay away from this firm stay away from this firm, I insured the package that was covered in Fragile tape I put in a claim with photos etc. but getting no where. below is a copy of emails from the recipient of the parcel.................... "I was in the kitchen when the card was put through the letterbox. I managed to get to the van before it drove off, the guy told me that the parcel was by the bins at the bottom of the drive,. I think they knew it was damaged either by them dropping it or whatever and tried to leave the parcel rather than trying to hand me a soaking wet parcel. There was no way that they knocked the door. Just had this delivery, box was soaking wet and left by our bins I opened the box in case there was any broken glass. The picture shows the state of the box, the card and the damage "