P2G65608247 My honest opinion.. My honest opinion... Useless Help but fantastic at fobbing you off. My honest opinion.... This parcel was dropped off on 1st December. A time sensitive parcel. Lost in your warehouse for 2 weeks. A return to sender request was places as my customer cancelled the item. It arrives at customers address on 17th. Rejected by customer for 2 reasons. 1. Its too late and 2 Its been crushed and bashed. Plus a return to sender request had already been placed. You then did a sneeky 2 days later by delivering to my customers neighbour and leaving a card even tho my ex customer was in.. You send me a text congratulating yourself on another successful delivery. Now as a delivery has been made albeit to a wrong address theirs nothing you can do apart from investigate again and close the case???? And to add insult only a partial refund??? How are you getting away with this? its theft! You failed miserably, your help is in fact Helpless, just you saying you will investigate then quit chat or get passed onto someone else who cant help before quitting chat. Open another investigation contact courier for additional details is your answer to everything. Pick up the phone and find out whats going on..... You should be collecting it from my ex customer and returning to me. Oh, but you don't do that. So I have to on top of 4 hours in chats with you, I now have to arrange and pay to have my item sent back to me? Today is the 21st and its not here. My company will never use you again and I will request that the people who send me items no longer use you. UTTER DISGRACE I wish I could have left -5* I expect the generic response we will email you we will look into it blah blah blah blah blah. Its parcel delivery not rocket science.