From my experience and from reading other online reviews anything sent using the parcel2go service is likely to go missing as couriers from all the major companies who work for parcel2go see any parcel with a parel2go label as easy pickings. Parcel2go is simply a booking agent agency and has no delivery premises or staff, simply sub contracting to the likes of parcelforce. When your parcel goes "missing" the courier company, parcelforce in my case, say "nothing to do with us" then parcel2go just keep fobbing you off. If you are experiencing something similar go through the small claims court - that cost me nineteen quid and parcel2go were quick to compensate me including my nineteen quid. The "loss" of parcels sent through parcel2go is quite astonishing and perhaps needs looking into by the BBC Watchdog programme or even the Police. The are perhaps a scam, I cannot be sure.