The mark of a good company is how they respond when things go wrong. Using this measure then parcel2go must be down there with the very worst. I took out extended cover to ensure an item I was sending was covered to its value. It's was packed well, bubble wrapped in multiple layers and externally very secure. Unfortunately the package was still damaged, damage that could only have been inflicted through major mishandling. So I contacted parcel2go to claim. Sent a photo of the damage and waited. I got an email informing me that I hadn't provided enough information. I needed to supply photos of the internal and external packaging. I pointed out that nowhere does it suggest such photos would be required or advise that you take them, but apparently without them the claim could not be processed, despite their agent accepting the parcel and the clear damage, which could only have been caused by significant mistreatment. I pointed out that I couldn't provide these 'required photos' and as a result the 'deadline' for claims passed and my claim lapsed. The claim process is a sham, designed to make it nigh on impossible to succeed in a claim. They don't care, they work on getting as many deliveries as possible, quantity not quality, if a few of us drop out of the end due to terrible experiences, it's ok because there are plenty more lured in by the ultra low prices. I've learnt the hard way that it's cheap for a reason. Pay a couple of quid more and get a professional outfit on the job if you value your delivery.