I have only ever had the displeasure of using Parcel2Go once, and that is once too often. Like other customers I took out protection (which appears not to be insurance but internal funding within Parcel2Go and hence their reluctance, and seemingly in most cases failure, to make good on their undertakings), guaranteed delivery and signature on delivery. My items were lost which was confirmed by Parcel2Go; notwithstanding this they wanted me to provide third party proof of non-delivery, even though the courier's (Hermes) own tracking system showed that the items had not got as far as their own delivery depot, let alone the intended destination. Nor had they got a signature (as they were supposed to) so clearly they had not made the delivery and/or had not provided the service purchased. I made an online claim in the small claims court (it is easy and costs only £25 which is recoverable if the claim succeeds); I can only surmise that the legal action prompted Parcel2Go to eventually settle my claim and refund carriage costs (which seems only right given that they did not actually provide the carriage service contracted). This is the second time that I have tried to return goods using Hermes; the first did not go well either, with the shop where I was leaving the item refusing to accept it (but I left it there anyway). I will not be using either Parcel2Go nor Hermes again, although I do question whether that will bother either company.