I would never use this company again or the courier they arranged to pick up and drop off my package. I arranged a pickup and drop off for a large package. This was arranged through Parcel2Go to use Hermes. They did not turn up for two days on the trot to pick up the parcel. When I investigated this with them they just hid behind their "96% success rate" for pick ups. Having had them fail twice on the trot i don't remotely believe that statistic. I would never use this company again, very poor. Also, I requested a refund due to their incompetence, for some reason it take s5-7 to process this. They are charlatans! Avoid and go direct, at least the courier has to answer to you directly...