Frankly Parcel2Go is a shambles. I placed an order with Parcel2go yesterday morning but then had to cancel it two hours later....that proved tricky to do as there is no phone number. Used one of their online chat handlers in the end as there seemed no other option. She said my refund would happen in 5-7 working days which is how long the bank will take to process it. This Im confused by as the bank said that although theyd authorised the payment parcel2go hadnt taken payment yet....so surely it doesnt take 5-7 days to cancel taking it? Copy of online chat emailed as requested. Then I got another email saying they would have to investigate whether they could 'refund me' & that would take 5-7 days! Bonkers! Have they not heard of the distance selling laws? Today Hermes turned up to collect my parcel.....seems Parcel2go didnt cancel them even though they had plenty of time to do so. Having had that shambolic experience so far I wait with interest to see if they take payment or not. Be careful Parcel2Go its fra its fraud if you dont & I will see you in the small claims court.... Lastly its actually cheaper if you contact the parcel distributor direct!! So please tell me why would anyone use Parcel2Go?????