Wanted to send a package to a friend in France for Christmas. Problems began almost immediately with the order and I had to request a new label to print. I chose TNT as the courier. TNT shows up the next day in an unmarked van, I send it off. Package basically disappeared as soon as it gone on the van, which I discovered when I went to track the package a few days later. A few weeks of back and forth with Parcel2Go customer service, while cordial, did not provide any evidence that the package was being looked for. I had to open a lost inquiry after some time. Eventually TNT contact P2G, who then contact me, informing me that the package was not 'lost', but TNT required 'alternative contact details' for the consignee. This is after about a month of no contact with TNT and the package is nowhere to be found. I provided the contact details twice which were apparently ignored and the package was sent back to me, almost two months later. I finally received my refund after opening a Paypal case a few weeks ago.