Shoddy Business practices, DO NOT POST YOUR HIGH VALUE PARCELS WITH THIS COMPANY, THEY WILL NOT PAY OUT. I shipped an Audi Rear Entertainment Tablet Unit which I sold on ebay to someone in China for £1500 and with Parcel2go I insured this item and it was dispatched by UPS. All arrived there and the buyer noticed boxed was squashed and the both the Rear entertainment tablets screens were cracked which prompted me to open a claim with Parcel2go. Immediately the company said the item is not covered because (Protected for loss only. Electrical appliances, i.e. monitors are not covered in case of loss) It's not a monitor, It's an Audi Rear Entertainment Tablet for an Audi S8 (2019/20 Model) only. This unit retails for over £5000!! I have provided all the evidence, documentation to Parcel2go in good time. I have spoken to over 13 different members of staff on the Parcel2go team. When I placed the order to ship my item I kept being prompted to take out compensation cover for my item, so if you claim it's not covered why am I being prompted on your order page to take out compensation for an item? Also I contacted UPS and they say no compensation for this item directly through UPS. So they charged compensation for the item but have no valid insurance cover with the courier. As this is high value i'm building a court case around the business practices this company uses and I have reached out with others who have successfully taken Parcel2go to court prior before this. (Thanks Maia). I reviewed the prohibited items before I placed the order and my item specifically was not listed. If you want to follow my journey please message privately as I've had a lot of requests for others having problems. Thanks for the support guys. I will not be backing down until my claim has been payed out as i'm entitled too. So in the meantime i'm assisting my lawyer to create a solid claim to take this company down. If anybody would like to join me or has information please let me know as I have no issues with financials or expenses to take this further. I was told higher management were reviewing my claim but I haven't heard back from them.