I have been using P2GO for the past 15yrs, and yes occasionally I’ve encountered a problem, and in the early days you were able to speak with someone and sort it out, …. Trying to sort a problem now is an absolute nightmare, the online chat is a joke, and doesn’t work, contact via email is non-existent, speaking with a human is impossible, submitting a claim is completely pointless, as after 10 days or so, its rejected by a computerised system. My sent parcel was left outside a flat door and photographed by the driver as delivered, consequently it went missing, and I had to reimburse my customer, I hadn’t taken out insurance, I didn’t need to take out insurance, and if it had been correctly delivered in the first place, I wouldn’t be out of pocket now. To put it quite frankly, customer service is absolutely appalling, they simply “DO NOT CARE” and have no interest in caring for their customers, please do yourselves a favour, and stay clear from this awful company !!