THIEVES THIEVES THIEVES THIEVES Parcel2Go are absolute lying thieves with extremely rude, arrogant and unprofessional live chat customer service. AVOID AT ALL COSTS AND STAY AWAY FROM THEM- PLEASE TAKE TIME AND READ THIS AS IT MIGHT HAPPEN TO YOU 100% : Failed to collect an item twice this week. Had the poor person to stay home and wait for the parcel to be collected- nobody showed up- They can't give you a reason why the parcel hasn't been collected. In case they fail to collect on the first day, you will have to check that on their website and reorganise collection yourself with a live chat agent that's arrogant and can't take complaints or deal with them in a normal manner- they all lack empathy and professionalism It takes ages to be refunded- will be well over a week in my case, time in which my money is blocked and they can do whatever they want with it. I requested two call backs - last agent I spoke to said that there was none requested - Imagine my frustration - also tried to disconnect me off chat constantly. Over a year ago they lost one of my parcel, I traced the situation privately and the parcel got stollen by the driver- didn't compensate the loss of the parcel ( item couldn't be covered even though i paid for protection ) - they only refunded me the shipping cost to the prepay ballance ( again in their pocket ) with no possibility what so ever to look into it and compensate me- lost item, refunded person on eBay, PARCEL2GO CAN'T CARE LESS THIEVES THIEVES THIEVES THIEVES THIEVES ( No I won't email you wasting my time again explaining the stupid trouble you caused ! )