Absolutely awful firm. Charged me a £10 surcharge claiming the courier UPS had placed a surcharge on the package due to package been overweight. I questioned this with UPS who denied any knowledge of it and said any surcharge would show up on their own tracking page. UPS suggest I ask for proof via any invoice generated by them to P2G. I requested proof of this and P2G could not provide the invoice or any evidence of the surcharge from UPS. P2G customer services suggest I have to prove the parcel was not overweight despite me sending the same parcel with the same dimensions and same weight every week for over a year to the same address. Disgraceful money making scheme which is just blatant theft. Reported to Trading Standards and Action Fraud.