I've had my share of bad experiences when it comes to parcel courier services but this one involving Parcel2Go definitely has to be the worst. Not even out of courier experiences but ALL kind of service experiences. Ever. First of all Parcel2Go is a parcel broker meaning they contract the actual delivery couriers like UPS/Hermes etc. I'll try to keep this short but might digress. Had a large parcel to send on ebay so I was already short on time. Arranged the collection for Tuesday, collection window was 8am to 8pm. Not morning, not evening, literally the whole working day and then some. (Parcel2Go, I know you're trying your best but the people that you are collecting from have working lives as well. At least a shorter window or something or how about making contact with the customer beforehand? I'm sure that can be improved because this is the main crux of the problem. Customer contact/communication) Run home and wait, they have to show up. They don't and I get a tracking notification saying 'collection failed-client was not available' Are you kidding me?! I didn't hear one doorbell. Went online to chat with them (they have no phone number) they said drivers can't call clients as they don't have phones (this is important to remember). Anyways, I complained and re-booked for next day and they said they will give my phone number to the driver. This was a low point for them as somehow the agent didn't book it for the next day but for next week...but I was going to find out only next day when I contacted them via chat again to make sure they have all the info needed. The agent informed me it's not due for pick-up for today but for next week obviously. He then corrected the issue re-booking for next day again, this time with Parcel Force(like that would've helped anything) and also had one of his team call me personally to reassure that the driver from Parcel Force has all the info he needed and would call if something is wrong. (first two tries it was Hermes who was contracted) Next day, I have Parcel Force coming with all the info, parcel is locked and ready, everything is good. All he needs to do is put in the buzzer code and get in the lobby and grab the parcel. Wait all day at work, around 4pm-ish 'collection failed: client not available'. Feel like punching someone in the face. Called Parcel Force directly obviously the driver didn't have any of the info I gave Parcel2Go. I contact them again and re-book for today when I'm writing this review. Parcel Force should be coming again they said. By this point I realised I have no choice but to take a day off to wait for the driver( this is what I have to do to get this done). I wait today, I get a CALL from driver wow. Remember what they said earlier? Driver will be here in 5 min. I go down, it's a Hermes driver. I feel like punching someone again...I had the Parcel Force label on not Hermes. Luckily I rip the label and underneath there was the Hermes label. He scans it and off he goes. Welcome to 2020 parcel delivery Parcel2Go. Now I know maybe some of you didn't have such problems but look online they have something going on and if you are thinking of using their services, think twice before you do it.