If I could give a zero I would, in my opinion if you want a courier service you should never use this company. Paid for a courier service to collect and deliver and item. I paid extra for no release of the item without signature and protection of the item up to £175. I fully described what the item was when I paid for this service. First of all parcel 2 go took my money paid for the protection knowing what the item was even though they apparently don't cover furniture. This payment was still taken regardless without warning. In addition, the courier claimed they had been twice to collect the item when they hadn't actually been at all. (it was an office address and staff were present at both times I received notification someone had failed to collect). It was only after I complained that they turned up at all. Not only this, the courier released the item at end point without a signature (something I paid extra NOT to happen) and dumped it outside in the rain all weekend. The item was found, ruined a few days later by the customer. I tried to activate my protection which I paid extra for in anticipation of a poor service, and received a rejection immediately with no offer of refund for the insurance and only a partial refund for the outrageous, terrible and frankly criminal service that was delivered. I paid for a service I never got and they won't even refund me?! The final kick in the teeth. Upon trying to raise a formal complaint I was fobbed off too and said nothing would be done. I'm so glad my payment provider is stepping in to fight on my behalf. I'm my opinion this is a terrible company, avoid like the plague! I'm happy to provide receipts and references numbers to Google to show this was a genuine purchase made from this company and this reviews my opinion is about the service I received from this company.