Next day delivery turned into a 4 day delivery because It took 3 days for parcel to be collected!! (and parcel was dropped on a Tuesday, not even on a Friday) When asked to get the parcel returned they would make it difficult by making me locate the receiver to actually ask the receiver to reject the parcel. Moreover, their "next day delivery guarantee" is actually a THREE day delivery guarantee so it is useless to buy this "guaranteed service". I then was told that as it is guaranteed to be delivered within 3 days (despite being a next day delivery service), the guaranteed service did not apply, but they were going to offer a "goodwill" compensation... I asked for the parcel to be returned and contacted dpd hours after it was collected, parcel2go said it was dpd's responsibility and dpd said it was parcel2go responsibility if the parcel was or not returned... At the end, after three days wasting my time due to their incompetence I got no parcel returned, no parcel compensation, no delay compensation and no goodwill compensation. They are a complete joke, avoid them and save yourselves time and money.