We used Parcel2go to send out Christmas presents to my Son and Daughter in Law who live in Germany, having expensive items inside we chose their so called premier service (£500 insurance cover and fully tracked ) we printed off the labels attached them and took the parcel to a local Co-op for collection. Hermes collected the parcel and we then started to track the shipment, that was it ! All we got was item delivered but to Global House and there it stayed. Has as already been said, you cannot call this bunch, you have to enter so called live web chat, having entered chat many times I quickly realised I wasn't talking to a person but to a computer algorithm. I finally tracked down a phone number for OCS at Heathrow who where about as useful as a chocolate fire guard, who said they had checked the warehouse and there where no outstanding parcels there. Eventually on the very last day the parcel got delivered. It was ripped open, the presents inside had been torn open and my Wife always put a scattering of quality street in, these had been half chewed and thrown back in the parcel !! This company is an absolute disgrace they should be banned from trading, my experience was an absolute nightmare from start to finish and I wouldn't touch them with a barge pole. It turns out that Parcel2Go is owned by Hermes