DO NOT UNDER CIRCUMSTANCES USE THIS COMPANY. PLEASE STAY WELL CLEAR!!!!!!!!! SHOCKING SERVICE! We booked two parcels. One of these parcels, which was in a branded box, got "lost". Parcel2Go opened a claim and then spent nearly three weeks investigating the parcel that was delivered. They then closed the claim, although one parcel was still missing because they thought that both parcels had arrived! After four hours of chat, the claim was re-opened and will take another three weeks to investigate. In total, I have probably wasted 12 hours of my life talking to pointless chat operators, who give either copy pasted answers, inconsistent information or simply just lie outright or ignore you (!). Three operators told me that both my parcels had been delivered which is why the claim was closed. This means that we have lost a week to investigate the missing parcel as Parcel2Go were not able to correctly document which of the two parcels was missing. Furthermore, we purchased Guaranteed Delivery and was told that we were not entitled to a refund as both parcels had been successfully delivered :-s. After a further two hours of live chat, a refund was provided but it was for the wrong amount and I am still owed over half of the paid carriage costs. Lastly, no-one was prepared to provide a definitive answer as to how much would be refunded should the parcel not be recovered. This company is utterly incompetent and they simply are not working in the customer's interests. It is impossible to get any sense out of anyone and begs belief how this company is still running and has not already been shut down by trading standards. All they do is blame the couriers. And from the couriers you don't get any sense as they simply refer you to Parcel2Go. Utter chaos. A minor-star review was unfortunately not possible, so I had to give one stars.