I have been sending parcels to my daughter in New Zealand for the last four years so I know what's permitted. Having accepted my parcel, I followed the tracking and a week after dropping it off for courier it was returned to me in a sorry state - wet and falling apart with no paperwork. I contacted Parcel2go who told me they returned it because it contains prohibited items. It doesn't but they weren't having it and charged me £9 to return it to me. This is the first and LAST time I will use them. They don't know the rules of what can and can't be sent - I absolutely do as I've done it for so long. I now have to repack it, replace some ruined items, find another courier (will go back to WPS) and make a claim from Parcel2(not)go. what a terrible experience. never ever ever again.