Absolutely useless. Their customer service, which is like trying to argue with a 6 year old on a playground is a joke, their professionalism is none existent and tbh I’m done with them as a company. They try and say that you under-weighed parcels even when you present them with digital proof and they actually tell you to contact old customers so they can supply photos of the box with a tape measure !! I don’t thing their live chat advisers actually understand that we are the customers and without us they don’t have a business because basically they suck. When you actually start to be frustrated and start arguing they threaten you with disconnection then leave chat. Absolute rubbish company to use, have used over the last few years and I’ve had enough of them, will take my parcels elsewhere.