I read these reviews after I'd dropped my parcel at the post office and was horrified in case my grandchildren didn't get their birthday presents as we can't visit them at the moment. I needn't have worried!! I chose to send my 5kg parcel with Parcel Force 48 hour, measured and weighed it and got a quote which was a fraction of what it would cost doing it direct. After printing off the labels and taking it to the Post Office on Wednesday afternoon I was delighted to get a text from my son on Friday morning to say it had arrived. I really cannot fault Parcel2Go service, it worked perfectly( along with Parcel Force!)