IF I COULD GIVE MINUS 5 STARS I WOULD! N.B. Ignore this 1 Star rating... this is essential to click, in order to write a review! I would not recommend them under any circumstances. They are the worst! Conflicting communications from various persons regarding my lost parcel in October 19. After 3 weeks, advised it was lost in transit. Now already late, I had to make other arrangements to replace this lost present. Six weeks later, it appeared out of the blue. NO compensation received for inconvenience, aggravation, additional costs, postage etc. Will never use them again.